Frequently Asked Questions
Everything you need to know about our premium everyday carry and apparel.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items. Products must be returned in their original packaging with all tags attached to be eligible for a full refund.
How do I care for my Big Idea Design apparel?
To maintain the longevity of our technical fabrics, we recommend machine washing in cold water with like colors and air drying. Avoid using bleach or fabric softeners.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international customers are responsible for any customs duties or import taxes incurred upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
Yes, we stand by our craftsmanship. All Big Idea Design products come with a one-year limited warranty against manufacturing defects in materials and workmanship.